Shipping & Delivery Policy
Shipping Areas
We currently ship to the Netherlands and selected European countries.
Available shipping options and costs are displayed automatically at checkout and depend on the destination country and order contents.
Shipping Costs
Shipping costs are calculated automatically at checkout based on:
Delivery country
Order contents
Applicable shipping method
Any applicable free shipping thresholds will be shown during checkout.
Fresh & Frozen Products
Frozen Products
At this moment, we do not ship frozen products.
Fresh Products
Fresh products may be shipped at the customer’s own risk.
Although we take great care in packaging and handling, we cannot guarantee product quality after delivery due to external factors such as transport time and conditions.
❗ Fresh and frozen products are not eligible for return or refund once delivered, in accordance with food safety regulations.
Shipping Carriers
Orders are shipped using one of our standard carriers, which are automatically selected by us based on the shipment and destination.
Our standard carrier is currently DPD.
Depending on availability, we may also use PostNL or DHL.
If you prefer a specific carrier, this may be arranged by mutual agreement and possibly at an additional cost.
Please contact us in advance if you have a special request regarding the shipping carrier.
Delivery Times
Delivery times are estimates and may vary depending on the destination and carrier:
Netherlands: usually 1–2 business days
Other EU countries: usually 2–5 business days
Delays caused by carriers, holidays, or peak periods are beyond our control.
Damaged or Missing Items
If your order arrives damaged, incomplete, or broken, please contact us within 24 hours after delivery at:
Please include:
Your order number
A description of the issue
Clear photos of the packaging and products
Questions
If you have any questions regarding shipping or delivery, feel free to contact us at retour@pinoytoko.nl.
We are happy to assist you.